Organizational Management Chapter 1

The process of management involves the functions of planning, _________ leading, and controlling.

• accounting
• creating
• innovating
• organizing

An effective manager achieves both high-performance results and high levels of _________ among people doing the required work.  

• turnover
• effectiveness 
• satisfaction 
• stress

Performance efficiency is a measure of the _________ associated with task accomplishment

• resource costs 
• goal specificity 
• product quality 
• product quantity

Two dimensions that determine the level of environmental uncertainty are the number of factors in the external environment and the __________________ of these factors.  

• location
• rate of change
• importance
• interdependence

Productivity is a measure of the quantity and _________ of work produced, with resource utilization taken into account.

• quality
• cost
• timeliness
• value

_________ managers pay special attention to the external environment, looking for problems and opportunities and finding ways to deal with them.

• Top
• Middle 
• Lower 
• First-line

The accounting manager for a local newspaper would be considered a _________ manager, whereas the plant manager in a manufacturing firm would be considered a __________ manager.

• general, functional
• middle, top
• staff, line
• senior, junior

When a team leader clarifies desired work targets and deadlines for a work team, he or she is fulfilling the management function of __________.

• planning
• delegating
• controlling

The process of building and maintaining good working relationships with others who may help implement a manager’s work agendas is called __________.

• governance
• networking
• authority
• entrepreneurship

In Katz’s framework, top managers tend to rely more on their _________ skills than do first-line managers.

• human
• conceptual 
• decision-making 
• technical