Communication FD

_________ is when any two people disagree on an issue.

• argument

• conflict

• resolution

Person bothered by the situation is known as _________.

• problem ownership

• problem starter

• mediator

Which of the following is a step in conflict resolution.

• Identify the person who started the problem

• Accept that the relationship may not be repaired

• Accept ownership of the problem

Which of the following is NOT a factor that affects communication?

• environment

• heredity

• low self esteem

_______ is to shut out or ignore opinions and beliefs that are different from their own.

• placating

• prejudice

• closed mind

_______ is when people ignore unpleasant situations

• placating

• distracting

• blaming

______ pattern of communication in which people accuse others for everything that goes wrong.

• blaming

• placating

• distracting

______means using questions to clarify a message.

• reflecting

• checking out

• I statements

_______ are sending messages through body movements.

• gestures

• body language

• facial expressions

The _______ transmit or sends the messages.

• sender

• receiver

• communication