Device Upgrades

When an 18 month lease with Jump! On Demand is up, what options does the customer have?

• Turn in device and pay any applicable damage fees

• Jump! to another device

• Open an installment plan to finance the purchase price

• Pay the POP and taxes

How often can you upgrade with Jump! 2.0?

• Twice a year (every six months)

• Once half the device is paid off

• Every 30 days

• Three times a year

How many days do you have to add PDP?

• 10

• 14

• 30

• 90

what is the price range for PDP with Assurant?

• $9 - $12

• $8.99 - $12.99

• $8 - $15

• $7.99 - $11.99

After an early termination of service, JOD! customers have what options for their device?

• Return device to retail

• Ship device back

• Pay off all remaining balances (of lease and device)

• Jump! to new device

How long do JOD! customers have to return their device after an early termination?

• 14 days

• 30 days

• 60 days

• 90 days

All JOD! lease terminations must be done over the phone with customer care. True or false?

• True

• False

JOD! customers can pay off remaining lease via self-service after an early termination. True or false?

• True, we want to reduce our customers' effort and provide self service options for any payment

• False, payments can only be collected in store after inspection of device and any fees are applied

JOD! customers have 14 days after cancelling service to reopen their JOD plan. True or false?

• True, buyer's remorse

• False, cannot reopen JOD plan

I'm going through the process of Change of Responsibility and moving to a new account. I currently have a lease with JOD!. Can I transfer my device and lease over?

• Yes, we allow our customers to transfer once

• No, non-transferable