Nat 5 Admin and IT

Nat 5 Admin and IT

10th - 11th Grade

21 Qs

quiz-placeholder

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Nat 5 Admin and IT

Nat 5 Admin and IT

Assessment

Quiz

Computers

10th - 11th Grade

Hard

Created by

Judith Adam

Used 138+ times

FREE Resource

21 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Identify the following TASKS an Admin Assistant would carry out

Create and update Spreadsheets

Be patient

Be approachable

Organise travel and accommodation for managers

Have good IT Skills

2.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Identify the following SKILLS an Admin Assistant should demonstrate

Book meeting rooms

A team player

store files in the correct order

Be organised

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Identify the features of good customer service

use customer feedback forms

chew chewing gum whilst speaking to a customer

monitor staff performance

respond to customer queries and problems quickly

4.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What are the benefits of good customer service?

customer loyalty

reduced complaints

good publicity

lower staff turnover

5.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What are the consequences of poor customer service?

competitive advantage

fewer customers

decreased sales and profit

increased productivity

6.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What is a business responsible for in terms of Health and Safety?

induction training

Identify workplace hazards

reporting Health and Safety hazards

adhering to current legislation

7.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

How can a business ensure the safety of people?

leave doors and windows open

ensure staff wear ID badges and all visitors sign in

do not install CCTV

install secure entry systems

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