Nat 5 Admin and IT

Identify the following TASKS an Admin Assistant would carry out

• Create and update Spreadsheets

• Be patient

• Be approachable

• Organise travel and accommodation for managers

• Have good IT Skills

Identify the following SKILLS an Admin Assistant should demonstrate

• Book meeting rooms

• A team player

• store files in the correct order

• Be organised

Identify the features of good customer service

• use customer feedback forms

• chew chewing gum whilst speaking to a customer

• monitor staff performance

• respond to customer queries and problems quickly

What are the benefits of good customer service?

• customer loyalty

• reduced complaints

• good publicity

• lower staff turnover

What are the consequences of poor customer service?

• competitive advantage

• fewer customers

• decreased sales and profit

• increased productivity

What is a business responsible for in terms of Health and Safety?

• induction training

• Identify workplace hazards

• reporting Health and Safety hazards

• adhering to current legislation

How can a business ensure the safety of people?

• leave doors and windows open

• ensure staff wear ID badges and all visitors sign in

• do not install CCTV

• install secure entry systems

How can a business ensure its property is safe?

• use a UV Marker pen to mark equipment

• leave equipment unattended

• lock all equipment away when not in use

• loan equipment out without using the sign out book

How can a business keep information secure?

• use passwords

• have usernames to log on

• dust the monitor

• encryption

Identify features from the data protection act

• Personal data shall be accurate

• Personal data should be shared

• Kept up to date.

• Data should be stored for a minimum of 10 years