Chapter 31: On the Job

It is recommended that you select which of these people as a role model?

• A friend

• A stylist in the salon

• A client

• A vendor

The first reality when you are in a service business is that your career revolves around ___________________.

• Serving your clients

• Making a profit

• Making yourself happy

• Helping your coworkers

Which of the following methods of compensation is not likely to be encountered in the salon industry?

• Salary

• Commission

• Salary plus commission

• Salary minus tips

Being a good team player includes ____________________.

• Focusing on your own work

• Withholding your knowledge

• Refusing to be subordinate

• Striving to help others

The common range for commissions is _________________.

• 15 - 25%

• 20 - 30%

• 25 - 60%

• 50 - 80%

When is the best time to think about getting your client back into the salon?

• Before they arrive at the salon

• While they are still in the salon

• Just after they leave the salon

• Several days after they leave the salon

Which payment structure is often used to motivate employees to perform more services, thereby increasing their productivity?

• Salary plus commission

• Salary plus tips

• Hourly rate

• Weekly rate

The internet is a powerful medium to ____________ and attract new clients

• Share secrets

• Build your reputation

• Reach lost relatives

• Improve your skills

The practice of recommending and selling additional services to your clients is known as ___________________.

• Incentivizing

• Retailing

• Hard selling

• Ticket upgrading

The term __________________ refers to customers who are loyal to a particular cosmetologist?

• Client base

• Walk-ins

• Loyalists

• Personnel