Professional Communications Chapter 8

What is the most common reason for writing a business message?

• To Provide Information

• To Give Bad News

• To Pursuade

• To Share an Opinion

What tone should be used for routine informational messages?

• Casual, Friendly

• Impersonal, Distant

• Business, Impersonal

• Casual, Distant

What is the purpose of a transmittal message?

• Routine Information that Accompanies Documents

• To Confirm a Message Reciept

• To Inform and Pursuade

• As a Automatic Reply

What is the goal of an Instructional Message

• Routine Information that Accompanies Documents

• To Confirm a Message Reciept

• To Inform and Pursuade

• To inform of Steps to Reach a Determined Outcome

Select the correct answer: Which one of these things should a person do when making a request?

• Be Clear

• Be Aggressive

• Inform of your Opinion

• Repeat your Request

What is Goodwill in Professional Communications?

• A Store

• A opinion built up by consistent, quality service

• Paid Advertising and Opinions

• The Happy Feeling a Product can Give you When Used

What is the goal of an Instructional Message

• Routine Information that Accompanies Documents

• To Confirm a Message Reciept

• To Convince the Reader to Take the Action You Request

• To inform of Steps to Reach a Determined Outcome

A ______________ is written to confirm a verbal agreement

• transmittal message

• confirmation message

• instruction

• direction

A ________________ accompanies materials sent via e-mail or delivery services

• transmittal message

• confirmation message

• instruction

• direction

_______________ are steps that must be followed in sequence in order to accomplish a task

• transmittal message

• confirmation message

• instructions

• direction