review

What system do we use to place New DTV orders?

• OPUS

• CRM

• RIO

• Any of the above

customer has a unified bill, what system do we use to authenticate the account?

• All systems accessed

• CRM

• We trust our customer's why authenticate

• Clairfy

Which is not a part of the promise

• Warmly welcome

• uncover needs

• Sincerely Thank

• Resale the value

What system do we use to Directv Adjustments

• OPUS

• Epay

• CRM

• RIO

How many shows can the genie 2 record

• 5

• 7

• 8

• 4

When is the CBR disclosure required?

• When the screen pops up

• only if there isn't a number on file

• Every Call

• only when we are access accounts in CRM

what system do we use to authenticate standalone wireless

• CRM

• OPUS

• RIO

• Clarify

What system do we launch unified bills?

• BIBA

• RIO

• Telegence

• OPUS

What system do we use to make DTV adjustments

• CRM

• OPUS

• RIO

• All of the above

What is AER?

• Empathy

• Acknowledge Enemies Really

• Acknowledge Empathize Reassure

• Army Emergency relief