COUNTER EXAM

_____ starts when the customer leaves the counter with pending orders

until all items in the order are completely served to the customer.

• Attending Time

• Food Serving Time for Pending Orders

• POS-Turn Around Time

• Queuing Time

In this Counter Service System, one cashier is assigned per terminal and does all

7 key steps.

• Cashier Only Counter System

• Counter-CP Service System

• One Line Counter System

• Two Line Counter System

The Counter Manager should refund cancelled POS transactions ______.

• Within the hour

• Within one hour

• After 15 minutes

• After 10 transactions

What is the calling code for 1-pc Burgersteak?

• Burgersteak

• Half Steak

• 2-pc Burgersteak

• Steak

What does POS stand for?

• Point Of Sale

• Punch Of Sale

• Place Of Selling

• Products Order and Selling

What is the 4th Key Step?

• Present the order.

• Total the order and state the amount of purchase.

• Assemble the order.

• Receive the payment and give change if any.

_____ starts when the customer reaches the counter and ends when the

customer leaves the counter with or without a pending number.

• Turn Around Time

• Queuing Time

• Attending Time

• Food Serving Time

Jollibee’s brand of Personalized Service is characterized by Urgency and

____________:

• Hospitality

• Frugality

• Spirit of family & Fun

• None of the above

The _______________ is the most important person in the store.

• customer

• crew

• owner

• restaurant manager

The 5 elements of Jollibee’s Brand of Personalized Service are: Warm Welcome, Quick Service, Providing Human Touch, Something extra and ___________________ .

• accuracy

• consistency

• excellence

• humility