Be open and Be Curious

• ^{The better you know someone the less chances you have to misinterpret them & cause negative effects on your relationship. People appreciate you sharing information and showing interest in them.}

• ^{Allows any employee to talk to anyone at any level, fostering upward communication through direct and easy access to everyone below.}

• ^{Don’t flee the situation, watch and manage your emotions, put yourself in the other person’s shoes, observe and learn their preferences and share your preferences.}

• ^{Use your social awareness and self-management skills to observe the situation and the people in it, think before you speak or act, and make an appropriate and sensitive response.}

Enhance Your Natural Communication Style

• ^{To be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way. Using a strong emotion like anger to benefit your relationships.}

• ^{Things as simple as a greeting card or something else inexpensive, yet meaningful, that sums up how you feel are all you need to make an impact and strengthen the relationship.}

• ^{Don’t flee the situation, watch and manage your emotions, put yourself in the other person’s shoes, observe and learn their preferences and share your preferences.}

• ^{Being more self-aware of how your communication impacts others, you can make adjustments when dealing with certain people and in certain environments. This will aid in getting your message across clearly.}

Avoid Giving Mixed Signals

• ^{To be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way. Using a strong emotion like anger to benefit your relationships.}

• ^{Feedback is meant to address the problem, not the person. How does the person need to hear your message so it’s clear, direct, constructive, and respectful? Share your opinion and offer solutions for change.}

• ^{People trust what they see over what they hear. You confuse and anger people when you say one thing and your body tone says another. You should match your feelings with your words in most situations.}

• ^{Things as simple as a greeting card or something else inexpensive, yet meaningful, that sums up how you feel are all you need to make an impact and strengthen the relationship.}

Remember the Little Things That Pack a Punch

• ^{People trust what they see over what they hear. You confuse and anger people when you say one thing and your body tone says another. You should match your feelings with your words in most situations.}

• ^{Don’t flee the situation, watch and manage your emotions, put yourself in the other person’s shoes, observe and learn their preferences and share your preferences.}

• ^{Use your social awareness and self-management skills to observe the situation and the people in it, think before you speak or act, and make an appropriate and sensitive response.}

• ^{The decline of good manners, there are fewer expressions of appreciation. Most workers will say they never get thanked for their contributions at work but yet will agree that hearing “thank you,” “please,” or even “I’m sorry” can have a positive impact.}

Take Feedback Well

• ^{Don’t flee the situation, watch and manage your emotions, put yourself in the other person’s shoes, observe and learn their preferences and share your preferences.}

• ^{As you receive feedback turn on your social awareness skills to listen & really hear what is being said. Ask clarifying questions & ask for examples to better understand the person’s perspective.}

• ^{To be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way. Using a strong emotion like anger to benefit your relationships.}

• ^{Feedback is meant to address the problem, not the person. How does the person need to hear your message so it’s clear, direct, constructive, and respectful? Share your opinion and offer solutions for change.}

Build Trust

• ^{Allows any employee to talk to anyone at any level, fostering upward communication through direct and easy access to everyone below.}

• ^{Feedback is meant to address the problem, not the person. How does the person need to hear your message so it’s clear, direct, constructive, and respectful? Share your opinion and offer solutions for change.}

• ^{Use your social awareness and self-management skills to observe the situation and the people in it, think before you speak or act, and make an appropriate and sensitive response.}

• ^{To manage your relationships, you need to manage your trust of others, and their trust level of you is critical to deepening your connection with others.}

Have an “Open-door” Policy

• ^{Allows any employee to talk to anyone at any level, fostering upward communication through direct and easy access to everyone below.}

• ^{By being more self-aware of how your communication impacts others, you can make adjustments when dealing with certain people and in certain environments. This will aid in getting your message across clearly.}

• ^{The better you know someone the less chances you have to misinterpret them & cause negative effects on your relationship. People appreciate you sharing information and showing interest in them.}

• ^{To be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way. Using a strong emotion like anger to benefit your relationships.}

Only Get Mad on Purpose

• ^{Feedback is meant to address the problem, not the person. How does the person need to hear your message so it’s clear, direct, constructive, and respectful? Share your opinion and offer solutions for change.}

• ^{To be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way. Using a strong emotion like anger to benefit your relationships.}

• ^{Listening, being present, putting yourself in the shoes of the other person, identifying where someone is emotionally, and choosing an appropriate response.}

• ^{People trust what they see over what they hear. You confuse and anger people when you say one thing and your body tone says another. You should match your feelings with your words in most situations.}

Don’t Avoid the Inevitable

• ^{Don’t flee the situation, watch and manage your emotions, put yourself in the other person’s shoes, observe and learn their preferences and share your preferences.}

• ^{The better you know someone the less chances you have to misinterpret them & cause negative effects on your relationship. People appreciate you sharing information and showing interest in them.}

• ^{Use your social awareness and self-management skills to observe the situation and the people in it, think before you speak or act, and make an appropriate and sensitive response.}

• ^{Listening, being present, putting yourself in the shoes of the other person, identifying where someone is emotionally, and choosing an appropriate response.}

Acknowledge the Other Person’s Feelings

• ^{Don’t flee the situation, watch and manage your emotions, put yourself in the other person’s shoes, observe and learn their preferences and share your preferences.}

• ^{Allows any employee to talk to anyone at any level, fostering upward communication through direct and easy access to everyone below.}

• ^{People trust what they see over what they hear. You confuse and anger people when you say one thing and your body tone says another. You should match your feelings with your words in most situations.}

• ^{Acknowledge emotions without making it a big deal, criticizing them, or dismissing them. You don’t have to agree with the way people are feeling, but you do have to recognize those feeling as legitimate and respect them.}