MSS Week 2

This Installment Plan allows you to upgrade after 50% of phone is paid off w/eligible trade in

• AT&T Next

• 
  

  AT&T Next Every Year

• AT&T Every Other Year

• AT&T Next Yearly

How much is the upgrade fee?

• $35

• $50

• $25

• $30

What tool would you use to check upgrade eligibility?

• MST

• Torch

• Snapshot

• MyCSP

Which of the following DTV packages does NOT include NFL Sunday Ticket for new customers?

• Ultimate

• Choice

• Entertainment

• Xtra

What is the Buyer’s Remorse Timeline for a consumer wireless device?

• 15 days

• 10 days

• 7 days

• 14 days

In which step of the promise should you ask discovery questions?

• Warmly welcome

• Sincerely thank

• Uncover needs

• Thoroughly educate

This step of the promise is also known as asking for the sale?

• Gain agreement

• Sincerely thank

• Uncover needs

• I can help you with that

What is the cost of priority shipping within the U. S?

• Free

• $9.95

• $12.95

• $14.95

Which is the following is required to Add-a-Line to an existing account? Select all that apply

• 
  

  Account must be in good standing

• No Credit Check

• Anyone can make the request as long as they know the account holders phone number

• Pin validation required

Which of the following is NOT an internet package?

• Internet 100

• Internet 200

• Internet 45

• Internet 1000