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CS - Chapter 1 - What is customer service?

Authored by Paula Rahn

Business

10th - 12th Grade

Used 4+ times

CS - Chapter 1 - What is customer service?
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer-centric customer service representative lets the customer know that his or her point of view is heard and valued.

False

True

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Exceptional customer service is essential to staying

Productive

Motivated

Profitable

Happy

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not one of the 3 things expected by every customer?

Service With A Smile

Quality Products

Reasonable Prices

Reliable Timely Service

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who are the customer service representatives?

People who work from home

Front-line service providers who deal with customers on a day-to-day basis

People who are shopping and visiting places of business

Managers and supervisors

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A service oriented business is considered to be

Internal

External

Customer Contact Point

Customer-Centric

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The process of satisfying the customer in whatever way the customer defines, and having the service delivered with efficiency, compassion, and sensitivity.

Customer-centric

Customer Service Representative

Customer Service

Internal Customer

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Social media apps have no influence on a customers purchasing decision

True

False

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