BSBWOR502 - Lead and Manage Team Effectiveness

How can you ensure that team members are clear on their responsibilities? (Select 3 answers)

• Ad-hoc meetings once every so often when your schedule allows

• Having clearly documented action plans/workflow plan

• Ensuring regular 'check in's' with team members to ensure everything is progressing as it should be

• Sending regular correspondence clarifying the progress of tasks and delegating action items to specific team members

Which of the following can be done to ensure team members are engaged and committed to quality outcomes? (Select 3 answers)

• Coaching skills to enhance productivity and efficiency

• Fear-mongering strategies such as threat of termination if work is not done

• Providing feedback and positive reinforcement on work that's well-done

• Providing additional resources to complete work such as an additional resourced team member, access to monitoring tool or extra finances

Which is NOT a characteristic of a positive role model?

• Exhibiting high standards of performance

• Leading by example

• Resisting suggestions from all other individuals within the organisation

• Modelling respectful and inclusive behaviour

• Demonstrating fairness

Ways to involve your team in decision-making processes may include which of the following (select 3 answers)

• Ensuring impartial decision making

• Promoting a environment of idea generation

• Encouraging less-vocal team members to provide imput

• Always elicit responses from the strongest member

• Allow the most vocal team member to dominate the conversation

Reasons why one should keep lines of communication open with their manager are... (Select 2 answers)

• So that your manager is kept informed of any developments that could impact other areas or projects

• To demonstrate that you are doing your job and not slacking off during work

• Your manager may need to communicate any news or issues to those higher up in the chain

• Being transparent about all activities will help you gain the trust of your manager

What are the 5 stages of group development? (in the correct order)

• Forming > Storming > Norming > Performing > Adjourning

• Forming > Norming > Storming > Performing > Adjourning

• Storming > Forming > Norming > Performing > Adjourning

• Storming > Norming > Forming > Performing > Adjourning

• Norming > Storming > Forming > Performing > Adjourning

The Quaker model

• is intended to allow hearing individual voices while providing a mechanism for dealing with disagreements

• is intended to allow facilitator to lead participants in agreeing or disagreeing a list of options & alternatives

• is intended to divide the opinions of the participants

• is intended to allow every person to have a stance on an issue by having the power to vote for or against each activity

Which of the following best describes the steps in a 'Consensus oriented decision making model'

• Determine course > Determining subject matter > Opening discussion > Underlying worries > Developing proposals > Propose decisions > Closing

• Determining subject matter > Opening discussion > Underlying worries > Developing proposals > Determine course > Propose decisions > Closing

• Opening discussion > Underlying worries > Determining subject matter > Developing proposals > Determine course > Propose decisions > Closing

• Determining subject matter > Underlying worries > Developing proposals > Determine course > Propose decisions > Opening discussion > Closing

• Determining subject matter > Developing proposals > Opening discussion > Underlying worries > Determine course > Propose decisions > Closing

The Thomas-Kilmann Conflict Mode Instrument provides that 'Competing'

• Is where the objective is to find some expedient, mutually acceptable solution that partially satisfies both parties

• Is a power-oriented mode in which you use whatever power seems appropriate to win your own position

• Is where the person neither pursues his own concerns nor those of the other individual.

• Is when all parties attempt to work with others to find some solution that fully satisfies their concerns

The Thomas-Kilmann Conflict Mode Instrument provides that 'Compromising'

• Is when all parties attempt to work with others to find some solution that fully satisfies their concerns

• Is where the objective is to find some expedient, mutually acceptable solution that partially satisfies both parties

• Is where the person neither pursues his own concerns nor those of the other individual

• Is where the individual neglects his own concerns to satisfy the concerns of the other person