Understanding UK Print PFC and Single Term Process

These are migrated accounts from the Old World with an end of term cancellation in place (Salesforce) to stop them from renewing.

• End of Term Accounts

• Single Term Accounts

• UK Print Accounts

• Old World Accounts

How many grace period (days) do UK print customers have?

• 8

• 2

• 0

• 6

When do we contact Single Term customers regarding the renewal of their account?

• 50 days before the current term expires.

• 2 days before the current term expires.

• 15 days before the current term expires.

• 11 days before the current term expires.

A Single Term customer is okay to renew the subscription for the next term but doesn't want it to be on automatic renewal. The payment method is credit card. What do you need to do?

• Undo the current cancellation > update the billing details > create a task to process an end of term cancellation after the account has renewed.

• Undo the current cancellation > update the billing details > create a case and refer it to Echo so they can process an end of term cancellation.

• Advise the customer all subscriptions are on automatic renewal and we cannot change it.

• Undo the current cancellation > update the billing details > transfer the customer to Echo so they can process an end of term cancellation.

What cancellation reason do you need to use if the customer doesn't want to renew the 'Next Renewed Subscription?'

• Terms & Conditions

• Other Delivery Issue

• Annual Single Term (Migrated)

• Delivery Complaints

When do payments get processed (billing run) once a customer updates their billing details?

• Payments get processed the same day.

• Payments get processed during UK business hours.

• Billing run happens multiple times a day.

• Billing run happens once a day at midday.

This is a campaign that allows the FT to attempt to recoup money from customers whose payment has failed for their FT subscription.

• Single Term Campaign

• Payment Failure Campaign

• Renewal Campaign

• Winback Campaign

These are the reasons why payments fail. Check all that applies.

• Credit card expired at the time of renewal

• Card no longer valid

• Not enough fund or reaching credit limits

• Customer deliberately stopped payment via bank

When a payment fails, there are a number of ways FT tries to obtain the customer's updated billing information. Which one of these should not be disclosed to customers?

• System-generated email reminders.

• Mechanical retries.

• Customer Service outbound calls.

• Marketing calls and emails.

What Knowledge document do you need to access if you want to know the reasons why payments fail?

• Payment Failure Campaign Management

• UK Print: Payment Failure

• Payment Failure Campaign: Call Flow and Script

• Payment Failure Campaign