1.00 Hospitality Unit Review

Jason provides tours to over 300 people at the historical governor's mansion daily. Which benefit of working in the tourism industry is he experiencing?

• Contacting buyers

• Visiting attractions

• Working with people

Mary works in the lodging segment where she directs the employees who clean the sleeping rooms and public areas. Which is Mary's position?

• Property supervisor

• Housekeeping manager

• Front desk supervisor

Which skill is important for a successful professional in the hospitality and tourism industry to possess?

• Communication

• Creativity

• Mathematical

Which traits do effective employees of the hospitality and tourism industry exhibit when they communicate with customers?

• Patience and empathy

• Initiative and indifference

• Inflexibility and self-confidence

How can a travel agent make a positive impression on clients?

• Ask very personal questions

• Suggest several travel options

• Maintain a professional appearance

Which segment of the hospitality industry focuses on planning different types of trips?

• Recreation

• Tourism

• Lodging

Which types of tours are likely to appeal to individuals who are active, athletic and enjoy taking physical risks?

• Cultural

• Domestic

• Adventure

Which is a characteristic of a destination's off-season?

• More outdoor events are scheduled.

• Tourism is high.

• Tourism is low.

Which segment of the hospitality industry focuses on providing its target market with entertainment and relaxation services?

• Travel

• Recreation

• Lodging

A group traveled to Haiti to help rebuild homes that were destroyed by a natural disaster. Which type of tourism took place?

• Voluntourism

• Ecotourism

• Agritourism