Professionalism/Employability Skills - Personal Qualities

1. Which of the following is an example of enthusiasm?

• A. Criticizing a co-worker

• B. Encouraging the team

• C. Being late for work

• D. Being open to new ideas

2. When is it acceptable to be dishonest in a professional setting?

• A. When it benefits the employee

• B. When it benefits the client

• C. When it benefits the supervisor

• D. It is never acceptable to be dishonest.

3. What is NOT involved in the process of exchanging messages?

• A. Receiving feedback

• B. Being persuasive

• C. Listening

• D. Sharing information

4. Which of the following is NOT a way that regular physical activity affects the body?

• A. Develops muscle tone

• B. Maintains circulation

• C. Improves emotional well-being

• D. Adds tension

5. How should employees behave during interactions with clients and co-workers?

• A. Disrespectfully

• B. Judgmentally

• C. Opinionated

• D. Professionally

6. When is it acceptable to criticize cultural or religious beliefs in the workplace?

• A. When the beliefs conflict with your personal beliefs

• B. When you criticize the person behind their back

• C. It is never acceptable to criticize cultural or religious differences.

• D. If it is just a coworker and you having a short chuckle

7. Which of the following items demonstrates flexibility?

• A. Learning a new method

• B. Using an old procedure

• C. Ignoring technological advancements

• D. Refusing to try something new

8. Which of the following is not a part of personal care?

• A. Showering daily

• B. Covering tattoos

• C. Neatly styled hair

• D. Eating well-balanced meals

9. In what way can an employee demonstrate commitment?

• A. By staying late to help a co-worker finish a difficult task

• B. By getting to work late every day

• C. By reminding a co-worker that they have to finish a task

• D. By performing a task half-heartedly

10. Natalie is a secretary and must complete a large amount of filing this afternoon. At 1:00 PM, the office receptionist gets sick and goes home. The manager asks Natalie to fill in at the front desk for the rest of the afternoon. Which trait does Natalie demonstrate by adjusting her schedule?

• A. Flexibility

• B. Enthusiasm

• C. Honesty

• D. Responsibility