Office Chapter 6

The electronic transfer of data over a distance

• Telephony

• Voice Mail

• Videoconferencing

• Telecommunications

Technology used to send images (text, photographs, and drawings) using telephone channels

• Smartphone

• Facsimile

• VoIP

• Telecommunications

The integration of computer and telephone technologies

• Telephony

• Telecommunications

• Smartphone

• VoIP

A service that allows users to make telephone calls using a high-speed internet connection.

• Telecommunications

• Videoconferencing

• Voice Mail

• VoIP

Communicating with people at two or more locations using two-way voice and video data

• Telephony

• Videoconferencing

• Voice Mail

• Automated Attendent

A computerized system for handling telephone calls

• Facsimile

• Telecommunications

• Automated Attendent

• Voice Mail

A messaging system that uses computers and telephones to record, send, store, and retrieve voice messages.

• Voice Mail

• Telecommunications

• Automated Attendent

• Telephony

A device that combines the features of a handheld computer and a mobile phone

• Automated Attendent

• Telecommunication

• Smartphone

• Telephony

Speech patterns or vocabulary used by people from a specific area or group

• Dialect

• Screen calls

• Toll-free

• Directory

A feature that allows a telephone caller to remain connected by waiting for the other person to come back on the line

• Screen Calls

• Directory

• Hold

• Dialect