Quality

A local restaurant has a wide range of meals available on its menu. The customer need that is being met is:

• Convenience

• Price

• Choice

• Quality

Which of the following stakeholders need to feel secure and motivated, otherwise quality can suffer and/or productivity may fall?

• Employees

• Local community

• Customers

• Suppliers

A second hand car dealership offers all customers a one-year warranty on vehicles purchased. This is an example of the business competing on:

• Location

• Price

• Quality

• Customer service

Quality Assurance requires...

• Quality to be checked at the end of the production process

• Quality to be checked at every stage of production

Quality control requires...

• Quality to be checked at the end of the production process

• Quality to be checked throughout the production process

Bad quality can result in

• Massive profits

• Huge revenue

• Huge Costs

• Too many customers

How do services check quality

• Mystery Shopper

• They're not bothered about quality

• They ask the employees

• They see how much profits they're making

Which of the following defines logistics?

• Finding and buying things from suppliers

• Getting goods from one part of the supply chain to another

• Making sure everyone in the business is in charge of quality

• Making sure the business uses as fewer resources as possible

Which of the following would involve testing the product at the end of the production process?

• Quality Assurance

• Quality Control

Which one of the following would have one person in charge of quality?

• Quality assurance

• Quality Control