AOHT Customer Service 2

Identify the benefits of good customer service to the business.

• Customers who did not enjoy their experience, will recommend the business to friends.
• Customers who enjoy their experience, will spend more money.
• The business will not expand.
• The business will get bad reviews.

Which is a way to gain customer satisfaction?

• Confidence in service
• Not dealing with problems
• Slow service
• Long queues

Which is a way to gain customer satisfaction?

• Confidence in service
• Not dealing with problems
• Slow service
• Long queues

Which is not a way to provide consistent and reliable service?

• Product knowledge
• Dealing with problems
• Long waiting time
• Short waiting time

The staff in the shop are very polite, they are ______________________.

• courteous 
• efficient
• faithful
• uncaring

The customer service reacted quickly and in a positive way, they were ______________________

• uncaring
• responsive
• attentive
• courteous

We're doing everything to ____________________ our customers' expectations.

• excess
• exit
• exceed
• access

Usually it's easier to _________________________ an existing customer than to gain a new one.

• stick
• keep
• hold
• leave

What is customer service?

• when a business meets customer needs
• a method of production
• The service provided to customers before, during and after purchasing a product

A customer service problem happens when

• A customer asks for the manager
• serving the customers becomes unprofitable
• customer complaint is ignored
• customer service does not meet expectations