Listening Process & Nonverbal Communication

Which of the following is the process the listener takes to assess the information received from the speaker?

• Evaluating

• Receiving

• Providing feedback

• Understanding

Which of the following types of listening commonly occurs in informal settings such as with friends?

• Passive listening

• Active listening

• Secondhand listening

• Casual listening

Which of the following is NOT a part of the listening process?

• Hearing

• Understanding

• Focusing

• Talking

Which of the following types of listening occurs in a more formal setting?

• Passive listening

• Active listening

• Secondhand listening

• Casual listening

Which of the following is NOT an example of non-verbal communication?

• Eye contact

• Facial expressions

• Listening

• Gestures

Using open body language helps send which kind of message?

• Positive

• Negative

• Agressive

• Passive

Facial expressions aid in all of the following EXCEPT?

• Setting the tone of the conversation

• Providing feedback

• Providing clues of audience comprehension

• Breaking through the stress in the room

Which of the following is NOT a component of paralinguistics?

• Tone

• Pitch

• Inflection

• Facial expressions

Which of the following is NOT true about the use of humor?

• Humor is encouraged in all situations

• Humor allows for a more friendly approach

• Humor can break through the stress in a room

• Humor is discouraged in certain situations

What are the steps of the listening process?

• responding, evaluating, feedback, decoding, sender

• receiver, understanding, evaluating, remember, responding

• sender, encoding, feedback, message, listening

• talking, evaluating, listening, message, feedback