Stakeholder Engagement

Which of the following are internal stakeholders? 

• Stockholders 
• Creditors 
• Debtors 
• Competitors 

Which of the following stakeholder groups is classified as external stakeholders?

• Owners or shareholders 
• Employees 
• Executive directors 
• Creditors 

External stakeholders include 

• Customers 
• Shareholders 
• Employees 
• Directors 

Which of the following stakeholder groups is least likely to be an external stakeholder? 

• General public
• Government 
• Trade unions 
• Competitors 

A business might want to become involved in community projects even though there are not necessarily any direct financial gains from doing so. Which option below does not provide a reason for doing so? 

• The subsequent press coverage that it may attract 
• To enhance the image of the business 
•  To boost staff morale and motivation
• For staff professional development 

Stakeholders of a socially responsible firm, such as customers and employees, might want the business to donate money to charity. Shareholders of the same firm may not necessarily agree with this as it reduces their potential dividends. This is an example of 

• Stakeholder conflict 
• Shareholder compliance 
• Compliance costs 
• Unfair competition 

What arises because an organization cannot meet the needs of all its stakeholders at the same time? 

• Conflict 
• Miscommunication 
• Mismanagement 
• Lobbying 

Shareholders are 

• The owners of limited liability companies 
• Entitled to receive dividends each year irrespective of the profits made
• External stakeholders of a private limited company 
• Individuals or organizations with an investment interest in a particular business

Which management tool enables managers to deal with stakeholder conflict?

• Crisis management

• Contingency planning

• Stakeholder Engagement

• Perception mapping

Stakeholders are

• People who can influence the behaviour of businesses 
•  Individuals, groups or organizations that are affected by the behaviour of businesses 
• All those parties directly working for an organization and are affected by its actions
• The people or organizations that own shares in the business