
Chapter 2 Customer Service
Authored by Charlotte Williams
Other
12th Grade
Used 33+ times

AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Great customer service combines: Problem-solving
Critical thinking
Professionalism
Respect
All of the above
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
You know you have all the information you need to successfully sell the products in your store when you can confidently and intelligently answer all of your customer's questions and solve routine problems.
True
False
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Products
are things that are physical in nature, including color, size, etc.
are the most general product information
are the advantages or rewards of the product.
tend to answer the question, "Why"?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Studies show that customers who are greeted spend more money, while customers who wait more than 30-40 seconds to be greeted think they have waited 3-4 minutes.
True
False
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Open-ended questions tend to begin with:
Do
Will
Can
What
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which is NOT a component of good customer service?
A positive attitude
Quick acknowledgement of the customer
Asking closed-ended questions to get a definitive yes or no answer
Attendance at store trainings and meetings
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is one of the best ways to explain features and benefits to a customer?
Demonstrate the product
Explain the history of the product
Show the customer the user's manual
Discuss reviews of the product
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
17 questions
Chapter 16 8th Grade Science Putman
Quiz
•
6th - 12th Grade
20 questions
Microsoft Excel
Quiz
•
KG - Professional Dev...
20 questions
PBNO Holiday Trivia
Quiz
•
12th Grade
20 questions
Humas & Protokol Kls 12 OTKP
Quiz
•
9th - 12th Grade
20 questions
Exprésate 2 capitulo 6-2 vocabulario
Quiz
•
9th - 12th Grade
15 questions
Harry Potter
Quiz
•
KG - Professional Dev...
20 questions
Quiz on Famous Personalities
Quiz
•
9th - 12th Grade
20 questions
Les lieux en ville
Quiz
•
KG - University
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
22 questions
fractions
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
15 questions
Equivalent Fractions
Quiz
•
4th Grade
20 questions
Figurative Language Review
Quiz
•
6th Grade
Discover more resources for Other
20 questions
-AR -ER -IR present tense
Quiz
•
10th - 12th Grade
12 questions
Add and Subtract Polynomials
Quiz
•
9th - 12th Grade
13 questions
Model Exponential Growth and Decay Scenarios
Quiz
•
9th - 12th Grade
27 questions
7.2.3 Quadrilateral Properties
Quiz
•
9th - 12th Grade
7 questions
Amoeba Sisters Dihybrid Cross Punnett Square
Interactive video
•
9th - 12th Grade
10 questions
The Holocaust: Historical Overview
Interactive video
•
9th - 12th Grade
10 questions
Key Features of Quadratic Functions
Interactive video
•
8th - 12th Grade
11 questions
Exponent Quotient Rules A1 U7
Quiz
•
9th - 12th Grade