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Customer Service and Ethics

Authored by Sandra Eldridge

Business

10th - 12th Grade

Used 18+ times

Customer Service and Ethics
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When do you know your product or service is successful?

high demand

profits

satisfied customers

all of the answers provided

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do businesses collect information that tell them how customers feel about products and services?

customer surveys

television shows

radio broadcasts

none of the answers provided

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Ethics mean

Creating an overall enjoyable experience for the customer.

Doing unto others before they do unto you.

Completing customer feedback cards.

The standards that help determine what is good, right, and proper.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is more important to customers, price or customer service?

Price

Customer service

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer service blunders are made because ethical concerns are ignored.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is much more expensive to keep existing customers than it is to attract new ones.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

According to the "golden rule,"

it is better to reward the dishonest customer rather than the honest customer.

treat people the way you would want to be treated.

treat people the way you do not wish to be treated.

it is better to reward the honest customer rather than the dishonest customer.

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