Which alternative describes a business that is a cost leader?

• It has a high variation in demand

• It has a high level of customer contact

• It has a low volume and produces customised products

• It has the least amount of input possible to produce a given amount

Which ONE of the following is a method of differentiating a product?

• The business has a mass-produced product

• The business has low variety as a transformation process

• The business changes the physical appearance of the product

• The business charges customers for services

An operations manager is concerned with environmental sustainability. Which policy will the operations manager adopt?

• developing and using renewable resources

• implementing recycling in production only when costs are low

• using non-renewable resources in production

• having an environmental impact greater than systems need to recover

What is the definition of corporate social responsibility?

• Managers understand value systems and morality

• The business ensures that laws are strictly observed

• The business meets present needs, leaving resources for the future

• A business tries to improve the quality of life of community members

Which influence on operations involves the need to constantly upgrade equipment and retrain staff?

• Technology

• Globalisation

• Government policies

• Cost-based competition

Which group of resources are transformed resources?

• materials, information, facilities

• materials, information, customers

• materials, human resources, facilities

• human resources, information, customers

Maria is a dressmaker. Her main customers are brides to be, bridesmaids and year 12 girls. Maria's busiest time of the year is during the HSC making formal gowns for the Year 12 formal.

Which alternative best describes the application of the four V's to Maria's business?

• high volume, low variety, low variation in demand and low visibility

• high volume, high variety, low variation in demand and high visibility

• low volume, low variety, high variation in demand and low visibility

• low volume, high variety, high variation in demand and high visibility

What does a critical path analysis chart indicate?

• milestones in the progress of the project

• the person or group of persons responsible for each activity

• the shortest time possible to complete the operations process

• critical steps in managing resources to complete simultaneous activities

Elle owns a florist business and has a main performance objective of developing products that are matched to her customers' needs.

Which term describes Elle's main performance objective?

• Cost

• Speed

• Quality

• Customisation

Which of the following is a strategic decision of supply chain management?

• improving quality

• assessing performance

• on-the-spot decision making

• developing a network of suppliers