LDO - Online
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Professional Development
Professional Development
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21 questions
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1.
MULTIPLE SELECT QUESTION
5 mins • 1 pt
What LDO sessions do we open?
LDCeps
LDCsou
LDCper
LDCmal
2.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
What button is used to save any changes?
F1
F10
F6
End
3.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
What button takes you back to the previous screen?
End
F1
Enter
Backspace
4.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
What button moves your cursor so that you can add text to go onto either the delivery, customer or notes screens?
End
F6
Enter
F1
5.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
A customer has called and wants to cancel their order they purchased in branch for a full refund...
You cancel the LDO what is your next step?
Refund is automatic
Call store
Advise customer to return to store for refund
Process via DPU
6.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
The CSC code for Durham is....
7417
7430
7421
7447
7.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
The CSC code for Basingstoke is....
7425
7449
7465
7421
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