LDO - Online

What LDO sessions do we open?

• LDCeps

• LDCsou

• LDCper

• LDCmal

What button is used to save any changes?

• F1

• F10

• F6

• End

What button takes you back to the previous screen?

• End

• F1

• Enter

• Backspace

What button moves your cursor so that you can add text to go onto either the delivery, customer or notes screens?

• End

• F6

• Enter

• F1

A customer has called and wants to cancel their order they purchased in branch for a full refund...

You cancel the LDO what is your next step?

• Refund is automatic

• Call store

• Advise customer to return to store for refund

• Process via DPU

The CSC code for Durham is....

• 7417

• 7430

• 7421

• 7447

The CSC code for Basingstoke is....

• 7425

• 7449

• 7465

• 7421

How long does it take to recycle an LDO order number?

• 3 days

• 3 months

• 3 years

• 30 days

Every time you amend and order for a customer you must...

• Add notes

• Call deliveries

• Add special instructions

• Nothing else

To undate an order its...

• F1

• F6

• F7

• F10