Chapter 8: Patient Reception

All of the following are duties of the medical receptionist, EXCEPT:

• diagnosing the patient

• collating patients records

• opening the office

• pulling charts for the next day's appointments

Which of the following in NOT a responsibility of a medical receptionist?

• scheduling return appointments

• documenting patient no-shows

• preparing an injection

• closing the office

All of the following are duties of a medical receptionist, EXCEPT:

• preparing bank deposits

• performing a urinalysis

• helping new patients fill out new paperwork

• keeping the reception area clean

Which of the following could be available in the reception area?

• patient education information

• health brochures

• magazines

• all of the above

During working hours, which of the following accessories is considered unprofessional?

• clear nail polish

• nose rings

• belts

• jewelry

The ________ is most likely to be in charge of balancing the cash box before closing the office at the end of the day.

• receptionist

• physician

• medical technician

• nurse

The receptionist is often responsible for taking care of office equipment including ________.

• computers

• printers

• copiers

• all of the above

All of the following are TRUE regarding copayments, EXCEPT:

• patients must pay at the time of service

• patients can pay all copayments at once

• copayments cannot be billed

• payments can be made with cash, a credit card, or a check

Which of the following is NOT something that will help a receptionist make a good first impression?

• speaking clearly

• smiling

• touching the patient

• looking the patient in the eye

The _______ is the first person a patient will see upon entering the office.

• janitor

• receptionist

• physician

• nurse