CLA Chap 8 - Teamwork and Good Workplace Conduct

Which type of team focuses on a single major issue of concern within a given process?

• Work Team

• Project Team

• Cross-functional Team

• Department Team

Which type of team is made up of a group of workers responsible for similar processes within a logistics facility?

• Work Team

• Project Team

• Cross-functional Team

• Department Team

When setting goals, SMART refers to:

• Specific, Measurable, Achievable, Relevant, Time Based

• Specific, Measurable, Accepted, Relevant, Time Based

• Specific, Manageable, Achievable, Relevant, Time Based

• Specific, Manageable, Attainable, Relevant, Time Based

Making decisions by building consensus means:

• A manager makes the decision

• Most team members accept the decision

• All team members are completely satisfied with the decision

• Some members' suggestions are ignored

When problem solving, which step involves determining why the problem is occurring?

• Brainstorming

• Analyzing the problem

• Implementing the solution

• Monitoring progress

When problem solving, which step involves creating a schedule and assigning tasks?

• Brainstorming

• Analyzing the problem

• Implementing the solution

• Monitoring progress

When problem solving, which step involves constant review and evaluation?

• Brainstorming

• Analyzing the problem

• Implementing the solution

• Monitoring progress

Training offered to incumbent workers at their place of work is called:

• On-site training

• External Training

• Online Training

• On the job training

Training offered to students and workers at an off-site location such as a college is called:

• On-site training

• External training

• Online training

• On the job training

Thinking of SMART goal setting, which of the following is the best example of a measurable goal?

• Increase line efficiency

• Increase output by 30%