Intro to Business Chapter 5

Great Communication skills are most likely to:

• boost your chance for success.

• indicate arbitrariness.

• alienate your audience.

• indicate defensiveness.

With communication barriers, which of the following scenarios demonstrates the existence of a language barrier?

• A speaker asking for feedback at regular intervals.

• A finance manager, using financial terms to a marketing group.

• Participants at a meeting maintaining sustained eye contact.

• Conference participants sitting in such a manner that they can face the speaker.

Maria is distracted by a speakers exaggerated gestures, what is this an example of?

• A body language barrier.

• A physical barrier.

• A perceptual barrier.

• An organizational barrier.

The policy of a company discourages interaction between employees and supervisors, this is an example of ___.

• The body language barrier.

• The perceptual barrier.

• The organizational Barrier.

• The physical Barrier.

The goal of nonverbal communication should be to:

• encourage interpretation and guesswork.

• indicate defensiveness.

• discourage active listening.

• reinforce the meaning of the message.

In nonverbal communication, active listening occurs when:

• there is a heated exchange between the listener and the speaker.

• the listener believes that her or she already knows what the speaker is trying to say.

• the listener focuses his or her complete attention on the speaker.

• there are no cues form the speaker for the listener to discern.

Which of the following statements is true of communication channels?

• They are considered to have high channel richness when people send text messages with as few words as possible.

• Emails and voicemails are examples of communication channels that have high channel richness.

• They refer to obstacles during communication that distract the audience.

• They differ from one another in terms of how much information they communicate to the recipient.

Which of the following communication channels has the lowest channel richness?

• email

• face-to-face

• in-person presentation

• videoconferencing

Which of the following is true about telephone conversation?

• It has extremely low channel richness when conveying non-personal and formal content.

• It is used when a sender wishes to see the facial expression of the recipient.

• It exhibits very high channel richness and transmits ample nonverbal cues.

• It is used when there is a need for spontaneous dialogue with the recipient.

Which of the following communication channels has the highest channel richness?

• A telephone conversation

• an email

• texting

• face-to-face meeting