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Intro to Business Chapter 5

Authored by Eli Neitzel

Business

9th - 12th Grade

Used 28+ times

Intro to Business Chapter 5
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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Great Communication skills are most likely to:

boost your chance for success.

indicate arbitrariness.

alienate your audience.

indicate defensiveness.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

With communication barriers, which of the following scenarios demonstrates the existence of a language barrier?

A speaker asking for feedback at regular intervals.

A finance manager, using financial terms to a marketing group.

Participants at a meeting maintaining sustained eye contact.

Conference participants sitting in such a manner that they can face the speaker.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Maria is distracted by a speakers exaggerated gestures, what is this an example of?

A body language barrier.

A physical barrier.

A perceptual barrier.

An organizational barrier.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The policy of a company discourages interaction between employees and supervisors, this is an example of ___.

The body language barrier.

The perceptual barrier.

The organizational Barrier.

The physical Barrier.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The goal of nonverbal communication should be to:

encourage interpretation and guesswork.

indicate defensiveness.

discourage active listening.

reinforce the meaning of the message.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In nonverbal communication, active listening occurs when:

there is a heated exchange between the listener and the speaker.

the listener believes that her or she already knows what the speaker is trying to say.

the listener focuses his or her complete attention on the speaker.

there are no cues form the speaker for the listener to discern.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following statements is true of communication channels?

They are considered to have high channel richness when people send text messages with as few words as possible.

Emails and voicemails are examples of communication channels that have high channel richness.

They refer to obstacles during communication that distract the audience.

They differ from one another in terms of how much information they communicate to the recipient.

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