Customer is checking on a package on why it hasn't been delivered even after commitment day at destination. What are the actions need to be taken. Choose from below.

KNOWLEDGE CHECK T&T FEDEX

Quiz
•
Professional Development
•
Medium
bato paul
Used 15+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Ask customer to check with destination FedEx.
Check for any existing traces and and advise customer according to trace and update the file or to get the PIC to give a call back within 1 hour.
Open a POD file and advise customer a call back will be made by Trace agent within 2 hours time.
Call the destination and ask why they never deliver and push for delivery.
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When a package has a SIP scan applied to it, can we open DTH file still?
Can
Can't
Can, only if the pkg is not due for delivery on the same day and submit the trace # to SCQ focal.
Can't as it'll be locked in station and must be delivered.
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What does stat 77 means?
The shipment has transited from one country to another or to final destination country.
The shipment has arrived into transit country.
The shipment has been uploaded into the plane
The shipment has arrived into the HUB.
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Choose a situation on when IRQ file will be opened.
When customer request for information where is the package.
When customer cancels a PUP request before package being picked up.
When a customer request to cancel the booking and return the package to them on the same day after its been picked up.
When we want to request for package REA.
5.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Customer is asking for an ETA update for a package that is being delivered on Monday. Choose from below on what are the steps we can do.
Ask the customer to call back on Monday.
Take down customers Tracking number and contact details.
Open SCQ-COS file on Monday morning after package has a van scan on it.
Tell the customer that we cant give ETA update and they have to wait from 9-5 for delivery to be done.
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A package have been attempted to be delivered to recipients address 3 times without success and station have opened an UTL trace for it.What should we do when the customer calls in and wants to self collect the shipment?
Inform the customer that they can self-collect immediately
Open SCQ-COS for self collection request
Update on the existing UTL file that the cust would like to self-collect.
Open SCQ-DTH file, send the case ID to SCQ focal and inform customer to wait for a call back confirmation for self collection.
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What does PUX-23 means
Pickup was not done.
Package was not ready.
Package received after same-day flight cut off time.
Payment was collected together with package.
Create a free account and access millions of resources
Similar Resources on Quizizz
10 questions
T-Mobile

Quiz
•
University - Professi...
10 questions
Shipping

Quiz
•
Professional Development
11 questions
Huddle Quiz

Quiz
•
Professional Development
10 questions
Engagement Activity (UPE)

Quiz
•
Professional Development
10 questions
SAP Quiz

Quiz
•
Professional Development
10 questions
Key performance indicator (KPI) quiz

Quiz
•
Professional Development
10 questions
ITIL 4 Foundation_Service Management Concepts

Quiz
•
Professional Development
10 questions
Day 7

Quiz
•
Professional Development
Popular Resources on Quizizz
15 questions
Multiplication Facts

Quiz
•
4th Grade
25 questions
SS Combined Advisory Quiz

Quiz
•
6th - 8th Grade
40 questions
Week 4 Student In Class Practice Set

Quiz
•
9th - 12th Grade
40 questions
SOL: ILE DNA Tech, Gen, Evol 2025

Quiz
•
9th - 12th Grade
20 questions
NC Universities (R2H)

Quiz
•
9th - 12th Grade
15 questions
June Review Quiz

Quiz
•
Professional Development
20 questions
Congruent and Similar Triangles

Quiz
•
8th Grade
25 questions
Triangle Inequalities

Quiz
•
10th - 12th Grade