sample KOSSA test

One of your co-workers is sharing confidential information with others outside the company. If you are unsure of the company rules relating to this, you should:

• refer to the company policy manual

• ask co-workers for an interpretation of how to handle the situation

• write a letter to your supervisor so that you will be cleared of any responsibility

• contact the company personnel manager to report the employee who made the mistake

What outline/rubric should you use when developing personal or career goals?

• BHAG goals

• Goals criteria

• SMART goals

• Short term goals

If the supervisor on duty gives you a task you do not understand, you should:

• try to figure it out on your own

• ask the supervisor for further clarification

• tell your supervisor you don't know how to do it and ask him to assign a co-worker the task

• get a co-worker who is more experienced to complete the task

Which of the following programs would you use to create a multimedia presentation to a group?

• PowerPoint

• Excel

• Word

• Outlook

in which of the following situations might a business be held liable for the unethical behavior of its employees while they are on the job?

• female applicants are harassed during interviews.

• promotional techniques of competitors are copied.

• customers are treated with little respect.

• suppliers are rated according to their prices.

which of the following subjects is legal for a potential employer to ask during the hiring process?

• Work experience

• Educational level

• Availability to work nights or weekends

• if you have a disability

You borrowed $4500.00 at 9.5% for 1 year with a single parent, what would your total payback be for this loan?

• $4927.50

• $427.50

• $4072.50

• $4275.00

What is often the first step that co-workers should take when trying to solve a problem?

• identify the conflict|problem

• select mediator

• develop an attitude

• reach an agreement

What should an employer do if a co-worker is spreading malicious gossip about another worker?

• refuse to pass on the information

• ask for supporting evidence

• check out the accuracy of the message

• deny hearing the rumor

The way that a receiver responds to a message that helps the sender know if the message was understood is called what?

• Nonverbal communication

• Self-communication

• Listening skills

• Feedback