Medical Admin Chapter 5

The administrative medical assistant may be the staff person to coordinate emergency efforts within a medical office.

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To retain privacy, the registration form should be destroyed after the patient's first visit is completed.

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To help with small motor dexterity, toys with small parts should be available to entertain children in the waiting area.

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Patients should be expected to wait as long as necessary to see the physician.

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After greeting a returning patient, the receptionist should ensure that all registration and insurance information is up-to-date.

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It is the clinical medical assistant's responsibility, not the receptionist's, to be familiar with mobility devices used by elderly or physically impaired patients.

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The receptionist's only duties are to greet patients and answer the telephone.

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If the receptionist will be away from the work station, the computer screen saver should be activated to protect any open documents from unauthorized viewing.

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It should be standard practice to get to know patients' names and to learn how they prefer to be addressed.

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To ensure eye contact, it is important to position oneself in a way that allows you to peak to a disabled person at his or her eye level.

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