Communication & Listening Skills

What is effective communication?

• When receiver receives the message from sender

• When receiver and sender message is the same

• When sender sends the message to receiver

What are the skills needed to perform face to face communication?

• Verbal and written skills

• Non-verbal and written skills

• Verbal and non-verbal skills

• No Skills are needed

Avenues through which messages are delivered.

• communication
• channels
• feedback

Things that compete with the message for the listener's attention.

• barriers
• distractions
• emotional barriers

In the study of communication, noise is best defined as ?

• people interrupting someone who is thinking

• anything that interferes with the message being heard or understood

• thoughts that distract the listener

• discussing things that are off the main topic

Folding your arms in front of you makes it seem as if you are ?

• warm and friendly

• very tired and sleepy

• distant and unwilling to talk

• the group leader

When reading instructions or a series of steps, one should

• read only the steps that he or she doesn't know

• perform the steps if he or she doesn't understand them

• read the directions completely

• skim the directions quickly

If your body language is expressing something contrary to what your words are saying, it is highly likely that your audience will not believe what you're telling them.

• True

• False

Body language is also known as ___________ _______________.

• nonverbal communication

• physical properties

• verbal assurances

• none of the above

The gym teacher "hands on hips stance" makes your audience feel like they're about to get detention.

• True

• False