What can you do during the executing and controlling phases of a project to discuss progress, and to respond to project issues and unanticipated developments?

Plan and schedule meetings with team members.

Adjust the project schedule accordingly.

Keep an issues log to review at each project milestone.

Document project tasks to provide a paper trail.

Which result reflects an IT project that is poorly managed?

Project tasks take longer to complete, requiring more company resources and money.

The IT project's lack of success will cause other departments to work together more amicably to make up for the project's deficiencies.

IT training and support is discontinued because non-IT personnel did not welcome or utilize the support.

Fewer alternatives are provided to employees to manage their workload during system downtime.

As an IT professional for a small company, you are responsible for changing network-access user names and passwords as a security precaution. What should you do to prevent employee frustration or confusion when they try to log on to the network after you have changed user names and passwords?

Notify employees in advance of the new user names and passwords, and specify the date on which the new user names and passwords will take effect.

Conduct employee training sessions in advance to provide instructions, then notify employees of the new user names and passwords immediately after you make the changes.

Provide instructions for accessing the network to employees immediately after you make the changes.

Notify employees of the new user names and passwords immediately after you make the changes.

Which of the following is considered a right of IT professionals working at the help desk?

To receive clear, detailed objectives and instructions so that they can provide the appropriate services and products to their customers

To provide services and products in a timely, cost-effective and secure manner, even if the service violates company policy

To change the rules and policies that govern an organization because they affect the professional's ability to fulfill client requests

To plan and conduct service and product installations and training in a manner that minimizes workflow interruption and downtime

During the closing phase of every project, the project manager should perform a formal project review with the project team. The project review provides an opportunity to:

test the product, evaluate performances and document lessons learned.

proactively anticipate and respond to potential project deviations.

create a paper trail of team members who performed tasks, and the dates they started and completed them.

use the issues log to support time, resource or cost changes that affected project performance.

Which of the following is generally an advantage of using a Webcast instead of an in-person meeting?

A Webcast is more cost-effective than an in-person meeting.

A Webcast can be viewed by unauthorized participants.

A Webcast might be interrupted by Internet connection problems.

A Webcast lacks face-to-face interaction.

Web conferences are a cost-effective alternative to live, in-person meetings. Which of the following is a feature of Web conferences?

Unlimited availability to the public

Which result reflects an IT project that is properly managed?

Employee productivity loss is minimized

Employees become frustrated and angry because training on new systems usually lags behind project completion.

Animosity among departments occurs because the success of the IT project overshadows the accomplishments of the other departments.

Employee productivity is adversely affected.

Why does an IT project manager need to consider a project's Return On Investment (ROI) before starting a new project?

Before starting a project, an IT project manager will be required to justify the project's benefits relative to its costs.

Before starting a project, an IT project manager must make sure that sufficient funds exist to complete the project.

Before starting a project, an IT project manager must convince management that a product or service will lead to productivity gains, even if the project costs outweigh the potential gains.

Before starting a project, an IT project manager must convince management that the product or service will result in a negative ROI.

It is the standard markup language on the Web, and in other settings.

Hypertext Markup Language (HTML)

You want to send an e-mail message you received to another user who did not receive the original message. Which is the best way to do this?

Copy the message text into a new message and send it to the omitted user.

Ask the sender to re-send the original message and include the omitted user.

To what does the term "netiquette" refer?

A set of guidelines that encourage common sense, politeness and general rules for e-mail messages

A set of typographical conventions that govern user practices in e-mail messages

A set of U.S. laws that specify content forbidden from transmission in e-mail messages

An international convention banning the use of profanity and controversial opinions from e-mail messages

In order to help with your job tasks, your supervisor has given you a PIM application to install and use. PIM is an acronym for a type of program with which you can:

schedule appointments and meetings, store contact information, and manage tasks.

translate dotted-quad IP addresses into easily recognizable text-based names, and vice versa.

What type of software is common to all smartphones?

Personal Information Management (PIM) software.

Encryption/decryption software.

Which of the following can be considered an inappropriate use of e-mail communication in the workplace?

Disclosing confidential information

Documenting the progress of a project

Archiving e-mail threads for later retrieval

You send an e-mail message to a co-worker to help plan a surprise going-away party for a mutual friend before she embarks on a six-month around-the-world cruise. Which statement reflects your right to e-mail privacy?

Your supervisor has the right to read e-mail you send using company equipment and Internet connections.

You can send e-mail to anyone using company equipment and Internet connections without fear of reprisal as long as you include your immediate supervisor as a recipient.

You can send e-mail to anyone using company equipment and Internet connections without fear of reprisal as long as you include someone from the company as a recipient.

Your supervisor has no right to read e-mail you send, even if you send it using company equipment and Internet connections.

Which action can you perform to filter spam at your client computer?

Use a client-side filter to identify and filter spam messages.

Configure your system to filter IP addresses contained in the latest blackhole list.

Use CAPTCHA to distinguish human senders from automated senders.

Use SMTP authentication, which requires a valid name and password for each message.

Mark's co-worker sent him a joke via e-mail. Mark thought the joke was quite funny, and he forwarded it to several other co-workers that he knows will be amused as well. Later that day, the Human Resources Manager calls Mark to her office to discuss a problem reported to her regarding the forwarded e-mail. Which problem has Mark most likely encountered by forwarding the e-mail message?

He offended a recipient who received the joke as a result of further forwarding.

He offended someone because he did not include everyone in the office who would enjoy the joke.

He reduced the effectiveness of the company's spam filters with frivolous e-mail messages.

He committed copyright infringement by not citing credit to the originator of the joke.

Troy is project manager for a development team. After a short meeting to introduce a new project, he is preparing an e-mail message for his team that will assign some initial tasks to be completed that day. He has a list of action items for the team members to review and confirm. Which is the preferred approach to communicate important action items in an e-mail message?

Include emoticons to ensure the recipients understand your humor.

When would be the most appropriate time to discontinue an e-mail thread?

When new issues pertaining to a topic arise and a lengthy thread already exists

When continuing an e-mail discussion by building upon an existing thread

When forwarding the e-mail thread to a user who had not previously been included as a recipient of the thread

When replying only to the original sender, who should have his/her own copy of the existing thread

You are part of a team that has been collaborating on a marketing document. The document is ready for final approval from the stakeholders. The team leader has sent the document to the stakeholders as an attachment to an e-mail. You notice that an important stakeholder was omitted from the recipient list. What should you do to ensure that the omitted stakeholder receives the document and receives future replies to the e-mail thread?

Use the Forward feature, add the omitted stakeholder's e-mail address and include the other e-mail addresses from the original message to alert the team to the oversight.

Use the Reply All feature and include the omitted stakeholder's e-mail address.

Use the Forward All feature and include the omitted stakeholder's e-mail address.

Use the Forward feature to forward the message to the omitted stakeholder's e-mail address, then alert the team to the oversight in a separate message.

Microsoft Outlook, IBM Lotus Organizer, Sage ACT! and CorelCENTRAL are all examples of:

Personal Information Management (PIM) programs

browser-based e-mail client applications.

Relational Database Management System (RDBMS) programs.

Web-based e-mail client applications.

What is the most appropriate way e-mail can be used in the workplace?

To share files and to document and track the progress of projects

To send quick messages and alerts

To access cloud-based applications, thereby minimizing software expenditures

To maximize the use of the company's ISP services

Any tool used to schedule appointments and meetings, store contact information, and manage tasks is known as a:

Personal Information Management (PIM) program.

Personal Digital Assistant (PDA).

Cleo's boyfriend sent her an e-mail message at work with details about a highly personal matter. The message was sent to Cleo's company e-mail address. Her boyfriend requested that she respond as soon as possible. Why should Cleo call her boyfriend to discuss the matter over the phone instead of responding in an e-mail message?

Because her employer has the right to read her e-mail

Because it is illegal to use company e-mail for personal use

Because e-mail is completely private but not personal enough

Because she has several questions and it will take too long to discuss via e-mail

You are updating company guidelines regarding professional communication via e-mail. To dispel the impression of shouting or anger, users should:

avoid typing messages in all capital letters.

avoid typing messages in all lowercase letters.

make appropriate use of emoticons to convey a businesslike tone

make appropriate use of abbreviations to convey a businesslike tone.

Kjell received an e-mail message on which several other individuals were copied. He wants to respond to this message in a way that will include everyone who was copied on the original message. Which steps should he take with this e-mail?

Click the Reply All button, enter his response, and click Send.

Click the Forward button, enter his response, and click Send.

Click the Reply button, enter his response, and click Send.

Open a New message, enter the e-mail addresses of all the recipients, enter his response, and click Send.

You want to send an e-mail message you received to another user who did not receive the original message. Which is the best way to do this?

Copy the message text into a new message and send it to the omitted user.

Ask the sender to re-send the original message and include the omitted user.

Why is malware dangerous?

It can install hidden applications that share your personal information without your permission.

It can lock you out of your computer, until you pay a ransom fee.

It can keep you from accessing web sites you want to see.

It can track your personal preferences and passwords.

Joyce has confided in Mark, explaining that Tim posted hurtful messages online that make fun of her weight. Joyce feels depressed and embarrassed to attend their club. What should Mark do?

Mark should go with Joyce and speak with someone in authority.

Mark should confront Tim and demand that he delete the messages.

Mark should ignore the situation because Tim is also his friend.

Mark should tell Joyce to get even by spreading rumors about Tim around school.

Why is it the most important reason to be careful when choosing the apps that you will install on your mobile phone, or any other computing device?

Because some apps are designed to steal your personal information

Because some apps have limited trial periods and then you must pay for them

Because some apps cost more than they should

CIW (IBA) REVIEW EXAM-Week#27 Quiz

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following is used to help non-technical users collectively classify and find information on a site?

Tagging

Awike

Web feed

Ajax

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which is the preferred approach to communicate important action items in an e-mail message to a co-worker?

Write the action items using all capital letters

List the action items in a numbered or bulleted list for clarity

Include emotions to ensure the recipient understands your humor

Describe all action items at length in a detailed paragraph in the middle of the message.

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Paul has received a file attachment from a known individual. He has no reason to expect files from this individual. Which of the following is an effective security strategy for Paul to take?

Open the file attachment and use anti-virus software to scan it

Before opening the attachment, use anti-virus software to scan the system's hard disk

Make back-up copies of important files so that it is possible to recover them in case of an incident.

Before opening the attachment, call or sand a text or instant message to the individual to verify that he or she meant to send it.

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

You have just finished designing a Web site to support a charity organization's fund-raising efforts. You need to meet with the board members to get their feedback and address some questions before you implement the final design. The board members are dispersed throughout the country and want to avoid spending charity funds on traveling to this meeting. Which of the following solutions would best support the charity and provide you with an opportunity to discuss the design as a group?

Plan a Web conference using a service such as WebEx or GoToMeeting that supports screen sharing and phone conferencing.

Plan a Webinar that reviews the layout of the site and request that board members submit their feedback by e-mail after the Webinar.

Create a PowerPoint slideshow that contains pictures of your Web site design and create a survey to gather the board members feedback.

Create a audio Webcast and distribute it to the board members over the internet.

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

You received a text and a threatening voicemail from an angry customer who wants to immediately discuss the shortcomings of a recently released product. You are about to walk into a mandatory meeting with your top-level leadership team. Which of the following is your best course of action?

Continue to send text messages to the customer hoping to smooth things over until you can call him on the phone after your meeting.

Request that the customer send his complaints by e-mail, knowing that any inappropriate communication will be documented.

Do not respond to the customer.

Skip the meeting and call the customer

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

You accidentally dropped your mobile phone, which was submerged in water and no longer works. Upon replacing the phone with an upgraded unit you must reconfigure many of the services. The instructions say that all you need to do is enter your e-mail address and the unit will configure the e-mail client for you. Even though you have tried this several times, it does not work. The mobile phone vendor says that because you are trying to sync your e-mail account with an enterprise mail server, you will need to configure the e-mail client manually. Which choice lists the information you will need to configure the e-mail client?

Company name, e-mail address, SMTP, POP3, IMAP and DNS

E-mail address, SMTP, IMAP, DNS user name and password

E-mail address, SMTP, POP3, user name and password

Company name, SMTP, POP3, user name and password

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

You have 20 remote employees flying in to attend a corporate meeting. The morning of travel day, the administrator tells you that the hotel reservations have changed. What is the best way to send each traveling employee a quick message with the new hotel information?

Upload the meeting agenda with the hotel information

Post an announcement to the company's Web site with the new hotel information.

Call each stakeholder and leave a message with the address of the hotel.

Send a text message with the hotel information to the mobile phone of each traveler

8.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

As a project manager, you have to balance three elements that compose the project triangle. Suppose your customer requests that you add some new requirements to the project when you are halfway through. If you agree to this request, how would it affect other aspects of the project?

Project scope will decrease

Cost of the project will increase

Cost of the project will decrease

Time to complete project will be reduced

9.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

You are expecting a very important file from a co-worker in a remote office to be sent to you through e-mail. You finally call the co-worker and tell him that you have not received the file. He informs you that he sent the file yesterday, but will send it again immediately. After some time, you still have not received his e-mail message. You contact the Technical Support department and ask them for help. After some investigation, Technical Support finds the e-mail from your coworker with an attachment named salesnumbers.exe in the spam folder of your e-mail client. What is the most likely reason that the e-mail message was filtered out?

Messages from remote offices are blocked on internal e-mail

The attachment's file size exceeds the size limits of the e-mail filter policy.

File attachments with an exe extension may contain malicious code.

The file name of the attached file exceeds the file name length of the filter policy.

10.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The App-A-Day company offers software applications for various topics. When a customer purchases a desired application from the App-A-Day online store, he is directed to a page where he can download the application directly. When the customer is redirected and begins downloading the application, which specific standard protocol is most likely transferring the application?

FTP

HTTPS

HTTP

SMTP

CIW (IBA) REVIEW EXAM-Week#27

122 questions

Which of the following is used to help non-technical users collectively classify and find information on a site?

Which is the preferred approach to communicate important action items in an e-mail message to a co-worker?

Paul has received a file attachment from a known individual. He has no reason to expect files from this individual. Which of the following is an effective security strategy for Paul to take?

You received a text and a threatening voicemail from an angry customer who wants to immediately discuss the shortcomings of a recently released product. You are about to walk into a mandatory meeting with your top-level leadership team. Which of the following is your best course of action?

You have 20 remote employees flying in to attend a corporate meeting. The morning of travel day, the administrator tells you that the hotel reservations have changed. What is the best way to send each traveling employee a quick message with the new hotel information?

As a project manager, you have to balance three elements that compose the project triangle. Suppose your customer requests that you add some new requirements to the project when you are halfway through. If you agree to this request, how would it affect other aspects of the project?

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