UAS Housekeeping - Mr. Lalu zulkifli

Housekeeping section divided to be 3 sections except.

• Laundry section

• Room section

• Room service section

• Public area section

What is the main job of room attendant?

• Responsible for repair and maintenance in the room

• Responsible for guest room

• Responsible for restaurant cleanness

What housekeeping department means?

• Department responsible for gardener only

• Department responsible for cleanliness restaurant and kitchen

• Department responsible for cleanliness in all area hotel

If you see something broken or not on the proper way during cleaning the room please report to…

• Engineering

• Hk supervisor/ order taker

• Front office

What is, W.O form?

• Walk out

• Well organize

• Work order

Here is an example for guest supplies, except.

• Comb, hair dryer,garbage bin

• Hanger, safe deposit box,cattle jug

• Razor,nail file,shower cap

Here is an example for guest amenities.

• Shower gel,conditioner,pen

• Shampoo,glass tumbler

• Body lotion,note pad,telephone

What "DND" sign if hanging out on the door means?

• guest ask for cleaning room

• Is not allowed to enter the room

• Please enter the room

Who holds master key in housekeeping department?

• Engineering

• General manager

• Room attendant / supervisor

In which area you find lost and found?

• Room area only

• In all area hotel

• Restaurant and bar area