Hospitality & Tourism Quiz Game

How can all of the departments of a hospitality and tourism business provide its guests or clients with the best service possible?

• Focus on the bottom line

• Develop strict sales policies

• Communicate with one another

• Embrace an indifferent attitude

Which segment of the hospitality industry focuses on providing its target market with entertainment and relaxation services?

• Recreation

• Travel

• Lodging

• Food and Beverage

A hotel front-desk clerk worked with an accounting employee to resolve an issue with a guest’s bill. What does this situation exemplify?

• The need for confidentially

• The need to stay organized

• The importance of planning

• The importance of teamwork

Which type of tourism organization is funded by state– or local–level tax dollars?

• Professional development association

• Sole proprietorship

• Chamber of commerce

• Government agency

During which phase of the business cycle is travel and tourism most likely to increase?

• Expansion

• Trough

• Contraction

• Recession

Tami is coordinating for a concert of about 30,000 attendees. She is also coordinating with local hotels. Which activity is she addressing?

• The inflation rate increases.

• The local economy experiences a contraction.

• The demand for transportation decreases.

• The demand for hotel rooms increases.

How can a travel agent make a positive impression on clients?.

• Ask very personal questions

• Maintain a professional appearance

• Suggest several travel options

• Focus on many tasks at one time

Dee, a hotel guest, needs additional towels and linens. Which department should the hotel night manager work with to obtain additional towels and linens for the guest?

• Room Service

• Purchasing

• Housekeeping

• Maintenance

Which traits do effective employees of the hospitality and tourism industry exhibit when they communicate with customers?

• Patience and empathy

• Initiative and indifference

• Enthusiasm and passive listening

• Inflexibility and self-confidence

Which process has led to an inter-dependency of travel and tourism activities among different countries to strengthen their national economies?

• Domestic trade

• Industrial positioning

• Globalization

• Protectionism