The Selling Process

Learn to ask and listen to customers' situations and needs during the sales process

• Yes

• No

Which of the following describes the process of selling over the phone?

• personal selling

• business-to-business selling

• telemarketing

• online sales

What is the first step of selling?

• The approach

• Determining needs

• Feature/ Benefit selling

• Presenting the product

How many steps of selling are in the sales process?

• 7

• 5

• 3

• 9

______________ is any form of direct contact between a salesperson and a customer.

• Personal selling

• Cold canvassing

• Industrial selling

• Consumer selling

The process of locating as many potential customers as possible without checking leads beforehand is known as: ?

• Cold canvassing

• Cold calling

• Conveying

• Canvas covering

"Hi, welcome to Chili's," is an example of what type of approach?

• Greeting approach

• Service approach

• Merchandise approach

Feature - Benefit Selling is:

• matching the features of each product to a customer's needs and wants.
• helping a customer pick out a product at work.
• not real
• is a closing technique

The second step of the selling method is

• Determine the need

• Follow up

• Suggestion selling

• Approach

This step in the selling process involves answering question or eliminating doubts about the product

• Feature benefit

• Present the product

• Overcoming objection

• Approach