Vista - Light Meals LQA Standards

Should I greet guests within 1 minute of their arrival?

• Yes

• No

In the case of a single diner, what should be offered?

• Newspaper

• Book

• All of the above.

Within how many minutes should a menu be presented and order be taken after the guest has been seated?

• 3 minutes

• 5 minutes

• 1 minute

Did I explain the specials and mention the out of stock items to the guest?

• Yes

• No

I should be able to answer any questions the guest may have about the menu and the ingredients.

• True

• False

The employee should try and accommodate reasonable off menu requests.

• False

• True

It is a requirement to double check that the order is complete containing all relevant information e.g cooking instructions.

• True

• False

Drink orders should be served within 8 minutes

• True

• False, 5 minutes.

What is the best way to serve and clear drinks?

• Using a tray

• Carried by hand

How and where should beverages be poured e.g cans ?

• Pre-poured at the bar.

• Poured at the table

• Open at the bar and pour at the table