Chapter 7 & 8: Interviewing and Training

When an interview is used to predict future job performance on the basis of an applicant's oral

responses to oral inquiries, it is called a ________ interview.

• screening

• selection

• benchmark

• background

Which of the following is another term for an unstructured interview?

• directive

• nondirective

• unformatted

• administrative

What is the type of interview which lists the questions ahead of time?

• structured interview

• unstructured interview

• situational interview

• behavioral interview

Which of the following is the primary disadvantage of using structured interviews during the

employee selection process?

• higher potential for bias

• limited validity and reliability

• inconsistency across candidates

• reduced opportunities for asking follow-up questions

Which of the following statements is representative of what might be asked in a behavioral

interview?

• "Consider a time when you were faced with an angry client. What did you do to turn the

  situation around?"

• "We are concerned with employee pilferage. As a manager here, how would you go about

  discouraging this behavior?"

• "Employees in this division are frequently under a great deal of pressure. How do you think

  you would handle the stress of the position?"

• "What would you do if a subordinate threatened to sue the company for discrimination?"

The methods used to give new or present employees the skills they need to perform their jobs

are called ________.

• orientation

• training

• development

• management

MTR Enterprises failed to provide adequate safety training to one of its employees. As a

result, the employee harmed a customer. A court would most likely find MTR liable for

________.

• discrimination

• negligent training

• occupational fraud

• hazardous training

Trainees should be provided adequate practice and be allowed to work at their own pace

during a training session in order to ________.

• screen applicants based on ability

• transfer skills more easily to the job

• reduce training costs

• determine appropriate pay scales

The process of verifying that there is a performance deficiency and determining if such

deficiencies should be corrected through training or through some other means is called

________.

• needs analysis

• training assessment

• performance analysis

• performance appraisal

Tyler, a new accounts representative at Martin Marketing, is learning the job by actually

doing job-related tasks such as contacting customers. Tyler is most likely participating in

________.

• on-the-job training

• socialization

• social learning

• modeling