ITIL 4
Computers, Business, Other
Professional Development
Used 100+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is the MAIN feature of ITIL?
Suggest a method to work
Spread best practices around the world
Identify the technology to use to deliver products and services
Help organizations to raise ITSM capabilities
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The ITIL SVS facilitates the integration and coordination and provides a strong, unified ____________ direction
value-focused
strategic
technical
significant
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is "a set of specialized organizational capabilities for enabling value for customers in form of services"?
Service offering
IT service management
Service management
Service relationship management
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
ITIL best practices can...
Be adopted by IT service providers only
Be applied by all organizations and services, regardless of their nature
Address to technological challenges
Not embrace new ways of working
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The ITIL SVS does not include:
4 dimensions of service management
Guiding principles
Governance
Continual Improvement
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Microsoft
or continue with
%20(1).png)
Apple
Others
Already have an account?
