ITIL 4

What is the MAIN feature of ITIL?

• Suggest a method to work

• Spread best practices around the world

• Identify the technology to use to deliver products and services

• Help organizations to raise ITSM capabilities

The ITIL SVS facilitates the integration and coordination and provides a strong, unified ____________ direction

• value-focused

• strategic

• technical

• significant

What is "a set of specialized organizational capabilities for enabling value for customers in form of services"?

• Service offering

• IT service management

• Service management

• Service relationship management

ITIL best practices can...

• Be adopted by IT service providers only

• Be applied by all organizations and services, regardless of their nature

• Address to technological challenges

• Not embrace new ways of working

The ITIL SVS does not include:

• 4 dimensions of service management

• Guiding principles

• Governance

• Continual Improvement