City & Guilds Award in Business Processes

Which one of the following is the best definition of a standard operating procedure (SOP)?

• A procedure that is enforceable by the government.
• A procedure that must be followed by everyone.
• A procedure that is not written down in the company handbook.
• A procedure that is recognised internationally by the ISO.

During which stage of the business system lifecycle will a new service be normally rolled out or an old one withdrawn?

• Strategy Stage.
• Design Stage.
• Transition Stage.
• Operations Stage.

What is the main purpose of the service strategy stage in the Business System Lifecycle?

• To identify improvements to a service in business operations.
• To discontinue a current service that is no longer needed.
• To hold a strategic service meeting for all parties involved.
• To plan the services needed to meet business requirements.

Which one of the following organisational procedures refers to the allocation of equipment to an employee?

• Configuration Management.
• Joiner Mover Leaver process.
• Organisational Management.
• Personal Asset Tracking.

Why is undertaking an Internal Audit an important aspect of information security management?

• It gives management a way to improve health and safety.
• It allows management to detect any non-compliance.
• It gives management a way of eliminating waste.
• It enables management to reduce costs.

What does the Data Protection Act 1998 require?

• All computer software must be kept safe.
• All computer systems must be secure.
• All personal information must be held securely.
• All business networks must have a firewall.

Which one of the following would be the best way to securely hold a confidential data file on a laptop?

• Give it a misleading name.
• Hide it in a system folder.
• Encrypt it using suitable software.
• Hold it as a JPEG image.

A database is retrieved from backup and it is found that some records were unreadable. What type of issue is this?

• Data availability.
• Data confidentiality.
• Data integrity.
• Data security.

How can the availability of backed up data from a remote site be improved?

• Increasing communication bandwidth between sites.
• Introducing a DMZ to protect the LAN at the local site.
• Limiting file and folder permissions at the remote site.
• Opening more ports in the firewall at the local site.

Which one of the following software applications would be the best way to send a design drawing to various manufacturers to get a quotation?

• An electronic mail system.
• A Computer Aided Design package (CAD).
• A Desk Top Publishing suite.
• A financial projection package.