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Soft skills M2 - Quiz 1

Authored by Aileen Bak

Professional Development

Professional Development

Used 11+ times

Soft skills M2 - Quiz 1
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8 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which of these roles are part of the Wonderscape show?

The Cleaning Lady

The Area Manager

The Graphic Designer

All of the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do the Wonderscape show and a movie production have in common?

They both have big budgets

Everyone on the team is valuable

There is acting required

Only the front line staff members are important

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Why is it important to know who our customers are?

To determine what is their spending power

To be able to communicate with them more effectively

To know what magazines to provide for them

To determine what kind of temper they have

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Why is it important to know our customers well?

So that we can recommend services/products to suit their unique needs

So we can greet them by name

So that we know what treatment they want without checking their record

So we will know if they would usually like a drink or not

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

When can you say something has been communicated effectively?

When someone is paying attention when you're speaking

When you are practicing active listening

When you and others have a common understanding

When people take notes while you're speaking

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Can body language be a form of effective communication?

Yes

No

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Why is effective team communication important?

Team mates can understand each other better

It creates an inclusive environment

It helps the team to perform well

All of the above

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