Soft skills M2 - Quiz 1

Which of these roles are part of the Wonderscape show?

• The Cleaning Lady

• The Area Manager

• The Graphic Designer

• All of the above

What do the Wonderscape show and a movie production have in common?

• They both have big budgets

• Everyone on the team is valuable

• There is acting required

• Only the front line staff members are important

Why is it important to know who our customers are?

• To determine what is their spending power

• To be able to communicate with them more effectively

• To know what magazines to provide for them

• To determine what kind of temper they have

Why is it important to know our customers well?

• So that we can recommend services/products to suit their unique needs

• So we can greet them by name

• So that we know what treatment they want without checking their record

• So we will know if they would usually like a drink or not

When can you say something has been communicated effectively?

• When someone is paying attention when you're speaking

• When you are practicing active listening

• When you and others have a common understanding

• When people take notes while you're speaking

Can body language be a form of effective communication?

• Yes

• No

Why is effective team communication important?

• Team mates can understand each other better

• It creates an inclusive environment

• It helps the team to perform well

• All of the above

Why is it important to have effective customer communication?

• So that we can calm them down when needed

• So that our customers feel comfortable with us

• So that we can understand our customers' needs

• All of the above