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Mobile Device Unlock *Updated 10/5/2021

Authored by Colorado Springs L&D

Professional Development

Professional Development

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Mobile Device Unlock *Updated 10/5/2021
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13 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What document would we use to verify eligibility for a Mobile Device Unlock. In case of repeat information in each doc, which of these is the BEST overall document to use.

MDU: Mobile Device Unlock requests

MDU: Postpaid eligibility

Mobile Device Unlock: Coolpad Surf

MDU: Android device unlock

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer who've purchased devices on Craigslist or eBay can request a device unlock but must provide a proof of purchase

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sam called in to let us know she is heading to Italy next week. She's been with T-Mobile for only 90 days and still owes more than half of her device EIP. Therefore, we cannot unlock her device to use a local carrier

True

False

4.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which of the following options are considered exceptions to unlocking devices for customers:

Device purchased at full price

12 Months of on-time payments

Military

Permission from Manufacturer

All of the above.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Checking the IMEI should always be the first step in checking for eligibility

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do we unlock a Samsung Galaxy S10e, if our customer meets eligibility.

Submit an Unlock Request in Grand Central

Contact Samsung at 1 888-987-4357

Use manufacture provided Unlock Code

Use Device Unlock App

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer using the latest 2021 version of iPhones can use T-Mobile Device Unlock app to unlock their device.

True

False

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