Business Studies - Communication

What does communication mean?

• Talking with others.

• Involves exchanging ideas and messages with others.

• Is the process of passing on information from a sender to a receiver.

Effective communication depends upon...

• being unaware of distractions.

• selecting the best mediums for communication.

• clearly defining the objective of the message.

• being unaware of the needs of the receiver.

What are some of the barriers of communication?

• Emotional state

• Written communication

• Language

• Cultural differences

Solutions to communication failure could be...

• using oral communication.

• familiarizing employees - training.

• investing in good communication technologies.

What are the purposes of internal communication?

• giving and gathering information.

• communicating with suppliers.

• clarifying issues.

• Public relations.

Identify internal communication.

• Is the process of giving and gathering information.

• Is clarifying issues.

• Is the process of giving and gathering information that takes place within an organization.

• Is the action of giving instructions to employees.

What are the types of communication?

• traditional communication.

• electronic communication.

• formal communication.

• informal communication.

• visual communication.

Advantages of using emails to communicate within a business.

• information is presented neatly.

• provides an opportunity to check understanding and ask questions.

• easy to keep for reference.

• time-consuming.

Define one-way communication.

• when the receiver can respond to a message.

• when the receiver cannot respond to a message.

Define two-way communication.

• when the receiver cannot respond to a message.

• when the receiver can respond to a message.