DMP/INS

Which reference would you provide to a customer entering an IVA?

• ACCOUNTID/LASTNAME/IVA

• ACCOUNTID/LASTNAME/INS

• LASTNAME/ACCOUNTID/IVS

• LASTNAME/INS/IVA/ACCOUNTID

A customer advises they are entering a debt management plan, what should you request from the customer?

• The LOA to be sent over and to provide their DMP reference.

• Do nothing. The DMC will be in contact.

• Their new address and probe for vulnerabilities.

• To speak to the debt management company immediately.

Yes or No: If a customer advises they are entering Sequestration, would you place a DMP hold on the account?

• No

• Yes

How long does the customer have to get the LOA to us?

• 30 days

• 60 days

• No time frame

• 7 days

Choose the Insolvency type

• Trust Deed

• National Trust

• Debt Management Company

• Payment Plan

When must deposits be blocked on an ACC in the case of INS? (Select all that apply)

• Never

• When cust advises they are entering Sequestration

• When cust advises they are entering DMP

• When cust advises they are entering an IVA or DRO

• When cust advises they are entering a trust deed

The customer is entering an DRO, which reference ending will you provide the customer?

• INS

• DMP

• ONE

• SPA

How many types of Insolvency are there?

• 5

• 8

• 6

• 3

What reference would you provide if a customer is entering a Trust Deed?

• ACC ID/LAST NAME/DRR 

• ACC ID/LAST NAME/INS 

• ACC ID/LAST NAME/OOD 

• ACC ID/LAST NAME/DRO 

If a customer advises they are no longer proceeding with a DMP/INS can we relend to them?

• Yes

• No

• Only if proof provided

• Only in certain circumstances