Part 2: Final Exam Review (51-100): Human Resources Management-(Means)-Spring 2019

Which of the following two components should be considered when evaluating employee performance?

• Work time and quality of work

• Work time and employee productivity

• Performance expectations and employee productivity

• Performance expectation and quality of work

In order to conduct an accurate appraisal, it is important to be __________.

• Kind

• Strict

• Arbitrary

• Impartial

Employee performance refers to an employee’s __________.

• Education and qualifications

• Attitude and energy

• Level of commitment

• Level of effectiveness

Information which allows an employee to know how well he or she is doing is known as which of the following?

• Central tendency

• Standards

• Similarity

• Feedback

Employee evaluations are also known as __________.

• Classifications

• Appraisals

• Goal benchmarks

• Negotiations

__________ place employees into classifications.

• Individual rankings

• Group-order rankings

• Goal benchmarks

• Absolute standards

Caroline is effective in her position at work, but she rarely participates in afterhours events. Although the events are optional, Caroline’s boss views them as important. When her boss evaluates her work performance, her absence from the events causes Caroline to be rated lower in other unrelated evaluation areas. Which of the following does this situation describe?

• Similarity error

• Central tendency error

• Halo effect

• Leniency error

Which of the following factors occurs when an appraiser assigns ratings only around the “average” category?

• Central tendency error

• Halo effect

• Similarity error

• Leniency error

Who should monitor the employee performance?

• Manager of the department

• Owner of the business

• Other employees

• Customers

In professional communication a ________ is best for a short message.

• Memo

• Report

• Proposal

• Case study