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FC MAY-1

Authored by komi khalid

Professional Development

Professional Development

Used 1+ times

FC MAY-1
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10 questions

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1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Customer can check the status of handset IMEI by sending IMEI on short code

8585
4646
8484
8686

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What steps should be taken while handling difficult customer

Keep ourself relax
Listen to customer calmly
do not interrupt customer
All of the above

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

How many numbers can be managed in Jazz World app

1
5
3
4

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

17% GST has been implemented on Jazz postpaid in Islamabad region

false
true

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Charges for Jazz Drive Basic plan is

299+ Tax Per Month
399+ Tax Per Month
99+ Tax Per Month
199+ Tax Per Month

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Customer can launch cellular complaint through Jazz World app

true
false

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What is the process to remove Prepaid GPRS?

Go to IN Asset Tab and remove the 4G base offer from Installed Assets
Go to Modify and remove the GPRS through order
Both the steps
None of the above

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