Which skill is crucial for customer service?

• Patience

• Speed reading

• Medical Knowledge

• Math Skills

True or false: Empathy isn't needed in customer service.

• True

• False

What does 'CRM' stand for in customer service?

• Customer Relationship Management

• Customer Required Metrics

• Customer Response Mediation

• Customer Retention Manager

Which factor boosts customer satisfaction?

• Quick response

• Short replies

• Complex solutions

• Limited interaction

True or false: First impressions don't matter in customer service.

• True

• False

What is essential for resolving customer complaints?

• Fast talking

• Frequent interruptions

• Active listening

• Ignoring details

Which method is least effective in customer service?

• Patience

• Aggression

• Clarity

• Empathy

True or false: Multitasking is always beneficial in customer service.

• True

• False

Which is a sign of poor customer service?

• Personalized service

• Friendly staff

• Long wait times

• Follow-up calls

What can increase customer loyalty?

• Discounts

• Limited hours

• Frequent updates

• Complex instructions