Hospitality & Catering - AC1.1

What does the term 'commercial' mean?

• Makes profit

• Does not make profit

• Accommodation available

• No accommodation available

What does the term 'commercial residential' mean?

• Any establishment where food and drinks are served.

• You can't sleep there but the business makes profit, e.g. a restaurant.

• You can sleep there but the business does not make a profit, e.g. a homeless shelter.

• You can sleep there and the business makes profit, e.g. a hotel.

Tick the examples of commercial residential establishments.

• Holiday Park

• Prison

• Hotel

• Cinema

• Youth Hostel

Which of the following are not residential establishments?

• Bowling alley

• Armed Forces

• Care home

• Burger van

• Hospital

Read the following description. Very basic, often near or in a city centre. Rooms feature a bed, wash facilities and cupboard/rail to hang clothes. No concierge service and possibly limited staff on reception. No fridge or minibar in room, limited menu, one designated area for breakfast/meals. Not very expensive. What star rating is this hotel?

• 4/5 Star

• 3 Star

• 1/2 Star

Which of the following are examples of non-commercial catering?

• School canteen

• Prison canteen

• Airplane meals (trolley service)

• Hospital catering

Which of the following are used to measure standards of hotels and guest houses in the UK?

• Michelin Star

• AA Star Rating

• Rosette

• Visit Britain/Scotland/Wales Star Rating

Identify front of house job roles from the list below.

• Receptionist

• Administrator

• Porter

• Concierge

• Waiter/Waitress