Customer Service Basics Review

Customer Service exist in all businesses?

• Yes

• No

Success of such interactions is dependent on employees’ who can ?

• sweet talk the guests

• be obedient to the guests

• celebrate with the guests

• adjust to the guests

Which is not so much a value of good customer service ?

• Patience

• Humorous

• Professional

• Helpful

An important point of customer service is that it comes from the mind ?

• Yes

• No

In the Service Profit Chain, what comes after "Satisfied Customer" ?

• Successful Sales

• Faster Operations

• More Employees

• Less Customer

What does the "A" represent in the ABC’s of Customer Service ?

• Awesome

• Average

• Attitude

• Alternate

What does the "B" represents in the ABC’s of Customer Service ?

• Bring in Sales

• Business Profit

• Below Average

• Business Knowledge

Customer Service is a 4 way exchange?

• True

• False

A customer will only tell one friend about the complaint

• True

• False

When handling a complain, you must listen actively and ?

• agree time to time

• Blink time to time

• Nod time to time

• Go to the toilet time to time