CUSTOMER SERVICE
Quiz
•
Other
•
University
•
Practice Problem
•
Hard
+2
Standards-aligned
Nurul Nurul
Used 33+ times
FREE Resource
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25 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Choose the most barriers to excellent customer service
good attitude
courtesy
serving customers on autopilot
ability to handle stress
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
"The way that we see something based on our experience" is the meaning of...........
perception
expectation
analytical
assumption
Tags
CCSS.RI.11-12.4
CCSS.RI.9-10.4
CCSS.RL.11-12.4
CCSS.RL.8.4
CCSS.RL.9-10.4
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Perceptions reflect the ways that we have been treated, ..........., priorities, prejudices, and sensitivity to others.
our value
our credibility
our reputation
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Expectations may be always positive
True
False
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
.............. are our personal vision of the result that will come from our experience.
Assumption
Perception
Expectations
imagination
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
There are ......... level of expectations
two
three
four
five
7.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Choose two level of expectation
primary expectation
previous expectation
prior expectation
secondary expectation
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