Summative W2 (Wave19)

Name ID is pre-installed in some T-Mobile devices. How many days is the free trial?

• 60 days

• 90 days

• 30 hours

• 30 days

Choose all possible answers:

Family Allowances can block calls and sms and everything below, except:

• Data

• 411

• Numbers set as 'Never Allowed'

• Blocked, private & unknown numbers (only when 'Time of Day' blocking is on)

• Limits can be set for calling (excludes Wi-Fi calling), messaging, third-party downloads

Select all that applies:

Customer wants to change the rateplan over the phone

Who's permission allows this?

• Unauthorized user

• BRP

• PAH

• Authorized user

In Military Suspension you may suspend your account for a maximum of ________

• 30 days

• 39 months

• 90 days

• 3 months

This suspension type is free and can't be added by Care.

• Military Suspension

• Seasonal Suspension

• Involuntary Suspensions

• Temporary Suspension

Where can customer get an Apple SIM Kit?

• Costco

• Apple retail location

• T-Mobile retail location

• Sari-Sari Store

Sizes of SIM Cards

• NANO

• REGULAR

• MICRO

• XL

A dealer called in asking your assistance in changing SIM for customer.

• Send OTP to the customer then change the sim.

• Call customer and verify the account by sending OTP.

• Do not assist. Offline teams and mobile experts, both Retail and TPR locations, have access and do not need assistance.

TRUE or FALSE

FamilyWhere can be used to track the phone though it is turned off.

• No, the phone should have be turned on with data

• No, that should be Family Allowance

• No, FamilyWhere blocks calls/sms

• Yes

Your customer wants to get a T-Mobile freebie. What will you tell your customer?

• Highlight the Netflix on us.

• Tell customer that they should be on auto pay to get freebies

• Offer T-Mobile Tuesdays for freebies and T-Mobile merchandise

• Tell customer to visit the T-Mobile store to buy T-Mobile merchandise